I Want to Delete an NFA Account

Applies to Nerdio For Azure (NFA) Managed Service Partners (MSPs)

If you no longer need your NFA account, you can destroy it in five easy steps.

To destroy an account:

1. Sign into Nerdio Admin Portal (NAP) as an IT admin using the link https://app.nerdio.net On the Accounts home page, locate the account you wish to destroy
   
   
2. Expand the Actions menu on the account and select Destroy option:
      
3. A new window will pop-up with various options and selections. Read the instructions very carefully and select the most appropriate option to destroy your account:
   
   
4. To help you select the correct option, let us explore all options on the "Destroy pop-up" window and understand the implications of selecting each of them:
   
   

   Options	Implications
   Additionally, empty out Azure subscription <subscription name> in tenant <tenant name>.	When you select this option, Nerdio will delete all Azure resources, including servers, desktops, backups and data in the resource group. The resource group itself will be deleted as well. Azure resources in other resource groups in that subscription will not be removed. Note: This is a permanent delete. Deleted resources can not be recovered.
   Keep, but rename, all Microsoft 365 resources in tenant <tenant name> that are using the domain <AccountID>.nerdio.net, including users, groups and shared mailboxes.	When you select this option, Nerdio will: Rename all users, groups, mailboxes that are using Nerdio domain <AccountID>.nerdio.net Move trial and predefined users to recycle bin, leaving all other users alone (including renamed ones). Remove Groups that are created during provisioning (we can't move groups to recycle bin, they will be permanently deleted). Remove the Nerdio domain <AccountID>.nerdio.net
   Delete all Microsoft 365 resources in tenant <tenant name> that are using the domain <AccountID>.nerdio.net, including users, groups and shared mailboxes.	When you select this option, Nerdio will: Delete all users, groups, mailboxes that are using Nerdio domain <AccountID>.nerdio.net Empty the recycle bin: all objects that are using the Nerdio domain (including trial users) are permanently deleted. Note: We will empty the recycle bin. This is an irreversible process and can result in significant data loss.

5. Once done, click the Confirm button. When you press the "Confirm" button, Nerdio will start the destroy job. It can take up to an hour to complete the destroy process.

Note: Please do not attempt to make changes or deletions directly in the Azure or M365 portal before or during the automated account destroy procedure. Doing so may break Nerdio automation and result in a failure for the task.