Nerdio Support
Activity overview
How Do I Change Address on Invoice?
Applies to: Nerdio Private Cloud (NPC) only. Does not apply to NFA.
When you upgrade your NPC account from trial to a paid account, you will be prompted to enter your billing address and contact ...
I Want to Cancel My Nerdio Account
You may cancel your Nerdio account at any time up to 30 days before contract termination date. To cancel your account, send an email to engineering@getnerdio.com.
I Want to Renew My Nerdio Private Cloud Contract
Your Nerdio contract renews automatically 30 days prior to your contract termination date. No action is needed on your part to continue using Nerdio past your current contract term.
How Do I Create Windows 10 VDI Desktops?
Applies to: Nerdio for Azure Enterprise (RDS)
Nerdio helps you build virtual desktop and virtual application deployments to meet your dynamic business needs. If you are a NFA Enterprise customer ...
How Do I Manage SMS PASSCODE Services?
Applies to: Nerdio for Azure (RDS) and Nerdio Private Cloud. Does not apply to Nerdio for Azure (AVD).
Nerdio supports two-factor authentication (2FA) to secure access to your Nerdio desktops. Ne...
How Do I Reassign User License to Another User?
When an employee leaves, often times a new person comes in and takes over the departing employee's position. In such cases, rather than deleting the old user and adding a new user, you can simply "...
I Want to Change User's Password Using Admin Portal
Nerdio users can change their password on their own by pressing Ctrl-Alt-Del and selecting "Change password...". In situations where you need to change a user's password, you can use the Users ...
I Want to Make Changes to the Golden Image
Applies to: Nerdio Private Cloud (NPC) desktops and Nerdio For Azure (NFA) VDI/personal desktops. Does not apply to NFA RDS/pooled desktops.
The golden desktop image is a VM template. When a new ...
Nerdio Accounts, Users, and User Roles
Applies to: Nerdio Private Cloud (NPC). Does not apply to Nerdio for Azure (NFA)
Nerdio Admin Portal (NAP) makes it easy for IT administrators to administer their Nerdio environment. This artic...
Nerdio Quick Reference Sheet
Applies to: Nerdio Private Cloud (NPC) customers/managed service partners (MSPs)
The table below gives you a snapshot of frequently used Nerdio tasks and the corresponding instructions:
Task...
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