Using Nerdio

A User Is not Receiving an SMS Message or Phone Call for Two-Factor Authentication
By default, Nerdio supports two-factor authentication for all its Nerdio For Azure (NFA) customer...
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Am I Using Nerdio for Azure (NFA) or Nerdio Private Cloud (NPC)?
Applies to: Nerdio Private Cloud (NPC) and Nerdio For Azure (NFA) users Nerdio is available as ...
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B - An Open Application Is Preventing the User Session from Logging off.
Applies to: Nerdio Private Cloud (NPC) and Nerdio For Azure (NFA) customers/managed service part...
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Can I Pay by Credit Card?
Yes, we accept Visa, MasterCard, American Express and Discover.
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Can I Pay My Nerdio Bill in Currencies Other than USD?
Applies to: Nerdio for Azure (NFA) partners Yes, Nerdio accepts payments in Canadian Dollars (C...
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Considerations When Moving Resources to a New Subscription with a Different CSP
Applies to: Nerdio for Azure (NFA) Professional and Enterprise users only. Core User Only. Refer...
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Disconnect vs. Log off vs. Shut down
It's the end of the day, you are done with work and it's time to head back home. Do y...
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Do You Support Two Factor Authentication to Log in to Nerdio Desktop?
Applies to: Nerdio For Azure (NFA) Enterprise, Nerdio Private Cloud (NPC) Performance & Enterpri...
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How Do I Add/Update Bulk Users in Nerdio?
Applies to: Nerdio Private Cloud (NPC) and Nerdio For Azure (NFA) Core, Professional and Enterpr...
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How Do I Allow Non-Desktop Users to Reset Their Own Passwords?
Applies to: Nerdio Private Cloud (NPC) and Nerdio for Azure (NFA) Professional and Enterprise (R...
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How Do I Allow Users to Reset Their Own Passwords?
Applies to: Nerdio Private Cloud (NPC), Nerdio for Azure (NFA) Professional and Enterprise RDS d...
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How Do I Connect to Microsoft 365 via PowerShell
Applies to: Nerdio for Azure (NFA) Professional and Enterprise and Core. Refer this KB article t...
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How Do I Get a Report of Servers in My Nerdio Account?
Applies to: Nerdio Private Cloud (NPC) and Nerdio For Azure (NFA) customers Nerdio's Servers re...
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How Do I Include/Exclude Users from MFA with SMS Passcode?
Applies to: Nerdio for Azure RDS deployments (NFA) and Nerdio Private Cloud (NPC) users. Nerdio...
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How Do I Modify Web Filtering Using SafeDNS?
Applies to: Nerdio for Azure (NFA) Professional and Enterprise users only. Modifying Web Filter...
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How Do I Retrieve a Deleted Folder or File?
Nerdio uses Microsoft Volume Shadow Copy to take version snapshots twice per day. To restore a fo...
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How Do I Set up a Mobile Device with an App for Multi-Factor Authentication?
Applies to: Nerdio for Azure (NFA) Professional and Enterprise RDS Accounts Only. Refer to this ...
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How Do I Shadow a Specific User's Desktop on a Multi-User Session Host?
Applies to: Nerdio for Azure (NFA) Professional and Enterprise users only. How do I shadow a us...
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How to Authenticate a User if the User Doesn’t Have a Registered Mobile Number
  Applies to: Nerdio For Azure (NFA) and Nerdio Private Cloud (NPC) Performance and Enterprise c...
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How to Increase Retention or Days of Snapshots in an Azure Recovery Services Vault
Applies to: Nerdio for Azure (NFA) Core, Professional and Enterprise users only. This article a...
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I Forgot My Password. What Should I Do?
Applies to: Nerdio Private Cloud (NPC) and Nerdio For Azure (NFA) Ugh, we know the feeling. It’...
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I Want to Use My Scanner to Scan some Important Project Specific Documents. How Do I Go About Using It?
Applies to: All Nerdio Private Cloud (NPC) customers.  Easy enough. Nerdio desktops work with n...
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Installing 3rd Party Firewall
IMPORTANT: Nerdio by default implements environments with Azure Network Security groups for secur...
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No License Servers Available to Provide a License
Applies to: Nerdio for Azure (NFA) Professional, and Enterprise.Does not apply to: NFA Core. (No...
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Tips to Add Users on NAP
Applies to: Nerdio Admin Portal users Once your account is provisioned on Nerdio Admin Portal (...
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What Happens When a User Is Archived?
When a user is archived, you can assign one or more owners/managers to the archived user's data a...
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What Is the Default NAP Session Timeout? Can I Edit it?
Applies to: All Nerdio For Azure (NFA) Enterprise and all Nerdio Private Cloud (NPC) customers ...
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What Is the Default Session Time Out Setting for Desktops?
If you leave your desktop idle, the system will automatically lock the desktop after 20 minutes.
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What Type of Storage Should I Use With My VM Instance?
Applies to: Nerdio for Azure (NFA). The type of storage you choose will vary depending upon yo...
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What Will Be the User Desktops Time Zone?
Nerdio desktops are configured to have the time zone follow the machine running the Nerdio client...
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