IT Administration

Can I Edit Idle Timeout for RDS Sessions?
Applies to: Nerdio For Azure (NFA) Professional and Enterprise customers only. If you are looki...
Can I Redirect Known Files to OneDrive Instead of My File Server?
Applies to Nerdio for Azure (NFA) and to Nerdio Private Cloud (NPC) There are some issues to be...
Can I Safely Delete Demo Users?
Four demo users are created by default when a brand new Nerdio account is provisioned - Andy IT A...
How Do I Import Users From Microsoft 365?
Background Nerdio is tightly integrated with Microsoft 365, which relies on Microsoft Entra ID. N...
How Do I Keep Track of Desktop Logins in My Account?
Applies to: Nerdio Private Cloud (NPC) and Nerdio For Azure (NFA) Professional and Enterprise cu...
How Do I Set up Notifications in NAP?
Applies to: All Nerdio for Azure (NFA) Enterprise and all Nerdio Private Cloud (NPC) customers ...
How Do I Synchronize Users in a Pre-Existing AD Synched Domain?
While moving a pre-existing IT environment to Nerdio, you may encounter a scenario where AD Sync ...
How to Set up Data Mirroring Process for On-Boarding Customers In Nerdio?
Applies to: Nerdio Private Cloud (NPC) and Nerdio For Azure (NFA) customers When a new customer...
Instructions to Configure Site-to-Site VPN
Site-to-site, IPSec VPN are required for network printing/scanning and data mirroring from existi...
Mapping a Shared Folder Using Group Policy
Applies to: Nerdio for Azure (NFA) and Nerdio Private Cloud (NPC) Refer this KB article to deter...
Outlook and OneDrive Don't Allow a Log-on
In some cases you might experience an issue when trying to login to Outlook or OneDrive on a new ...
Tips for Installing Applications on Pool Templates or Golden Image (Sysprep Errors)
Applies to: Nerdio Private Cloud (NPC) and Nerdio For Azure (NFA) Professional and Enterprise cu...
What Are Enhanced Security and Desktop Security Features?
Applies to: All Nerdio For Azure (NFA) Enterprise and all Nerdio Private Cloud (NPC) customers ...
What Is Federation and a "Federated Domain"?
Applies to: Nerdio for Azure (NFA) and Nerdio Private Cloud (NPC) customers In case of a federa...
What Is the Proper Way to Set up a Golden Image or Template?
Applies to: Nerdio Private Cloud (NPC) desktops and Nerdio For Azure (NFA) VDI/personal desktops...
Can I Set up Multiple Golden Desktop Images?
    Every so often we run in to organizations that need to maintain more than one golden desktop ...
How Do I Shrink Server Disk Size?
We don’t support shrinking the drives. Once the space is allocated, we can’t take it back or reas...
I Cannot Connect to Firewall From NAP
The admin interface of the firewall can only be accessed from within the Nerdio network.  You nee...
I Want to Set up SSL VPN Portal
When vendors need access to Nerdio for Private Cloud (NPC) network resources, or if users need to...
Is Nerdio HIPAA-Compliant?
Yes, we are proud to say we are HIPAA compliant. Please visit this website for complete details: ...
Overview of Default Group Policies and GPOs
Applies to: Nerdio Private Cloud (NPC). Does not apply to Nerdio for Azure (NFA) Every Nerdio P...
Why Do My Default Programs Change When I Log Back in?
Applies to: Nerdio Private Cloud (NPC) If you setup your default programs, log out of Windows a...